FAQ’s

Frequently Asked Questions:

OUR PROMISE

We take great pride in our work. Our number one priority is to serve you by providing excellent service and products at a reasonable price. Your continued business is extremely important to us.  We want you to think J.P. Patti, Inc. whenever you need assistance with your computer supplies needs.

Many customers shop by price alone and end up frequently switching suppliers because of poor print quality, defects, or bad service. Many companies with the most aggressive pricing often reuse parts in their cartridges or fail to do in-house print testing.  We promise to provide you with excellent service and products. 

WHAT IS THE DIFFERENCE BETWEEN A NEW TONER CARTRIDGE AND A COMPATIBLE ONE?

If you buy compatible toner cartridges from us, you won't notice any difference in print quality compared to the output of new cartridges. A compatible cartridge is a cartridge that is built to specifications of that of an OEM cartridge but made by us with completely new parts.  What you will notice is a difference in price; our compatible cartridges cost up to 40 percent less than OEM cartridges. Over time, you'll achieve substantial savings with our compatible cartridges, while maintaining high-quality print output.

WILL USING A COMPATIBLE TONER CARTRIDGE VOID MY PRINTER'S WARRANTY?

No. According to all printer manufacturers, using a compatible toner cartridge will not affect coverage under the printer's warranty.  The manufacturer can not force you to use their supplies.  We guarantee the quality of our products 100%.  If there ever is a problem with our compatible cartridge, we will replace the cartridge and repair your machine.  We absolutely have the industry’s BEST WARRANTY.   

WHAT DOES THE FUSER ASSEMBLY DO, AND DOES IT NEED PERIODIC REPLACEMENT?

The fuser assembly is located at the back of your printer. After toner has been deposited on the paper, the fuser (which gets very hot) melts the toner so that it adheres permanently to the paper. If the fuser is not cleaned properly and regularly, it could need to be replaced as early as 35,000 prints. Dirt and debris can damage the fuser by scoring its surface. If you notice a ring around the roller, it may be time to replace the mechanism.

SHOULD I ADJUST MY DENSITY CONTROL SETTING?

If your printer is too dark or too light, you may be able to correct the problem by adjusting the print density control inside your printer. You might also want to pint at low density to conserve toner. Open your printer and look for a numbered dial, usually located on the left side. The lower the number on the print density adjustment dial, the darker your print will be (and the more toner you'll use). A setting of “1” will print the darkest while “9” will give you the lightest copy. For Series 4 and up printers, the print density setting is a software adjustment; check your user manual for instructions or give us a call if you need further help.